Return Policy

If you have placed an incorrect order or wish to cancel an order

We are able to cancel any order as long as we receive your cancellation request before the end of the day you placed your order within business hour 9am to 5pm. If you have incorrectly ordered an item or wish to cancel or change an order before the sale closes, please contact our Customer Service team as soon as possible.

If you have changed your mind, ordered the wrong size or wish to cancel an order before delivery

We do not normally issue refunds, except where we have a legal obligation to do so. However, if you have changed your mind or ordered the wrong size, we will accept return of most products purchased from Cosette up to 7 days after delivery for a Cosette credit or a full refund, subject to the conditions and exceptions below (a "change of mind return"). If the item has been delivered, the delivery fee will not be credited or refunded. Please note that if we do not hold excess stock of the items you have purchased we cannot swap your item for a different product or size.

To initiate a change of mind cancellation for items before they are delivered, please contact Customer Service. If your item has been delivered and you wish to return it, you must:
• contact Customer Service no later than 7 days after receiving your item to indicate that you wish to return the product and receive a return authorisation (RA);
• return the product (with postage paid by you), along with the RA, to us within a further 7 days of receiving the RA;
• ensure that the product is returned in an 'as new' condition, including packaging. All products must be in their original packaging and include any accessories, documentation, tags or other items that were included with the product.

If a returned product is returned not in an 'as new' condition, or is not accompanied by an RA, the return will be rejected and the product returned to you.

Each products are photgraphs before being dispatch to the customer.

Products that cannot be returned for change of mind

We cannot accept change of mind returns for high end luxury handbags once they have been delivered. Of course, Cosette will accept returns of these items if they are faulty, do not match your order.

If you received an item you didn't order

If you have received an item different to the one you ordered (e.g., different item, size or colour), please contact our Customer Service team (details below) who will work with you to resolve the problem as quickly as possible.

If your item is faulty

If you have received a defective product, please contact our customer service team (details below), so they can discuss the problem with you and help resolve it as soon as possible. We may require the product to be returned or photographs of the fault to be provided so we can assess the product. We will endeavour to assess faults and, where appropriate, provide a remedy as soon as possible.

How to contact customer service

You can contact Cosette customer service by sending an email to support@cosette.com.au
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