Terms of Service

How It Works

COSETTE.com.au is an exclusive online shopping experience where members discover current High End designer collections at up to 40% OFF.
Cosette secures its merchandise from various trade sources in different locations and territories.

As we bring these merchandise to you via an online platform, we incur lower overheads and are able to share these savings with you – our customer.

Our in-house skilled experts carefully examines all products for it’s authenticity so members can shop with a peace of mind. We have also partnered with Entrupy,
The World's First and Only On-Demand Authentication Solution of luxury products.

Once your order is received by us, your item gets thoroughly quality checked, lovingly packed and dispatched straight to you within 24 hours maximum!
Using Parallel Importing, our buyers are dedicated to bringing you the highest quality pieces at up to 40% off the regular retail price.
All our products are New and Unused.

Join for free

There is no joining fee to become a member. Begin shopping immediately! You can join by simply signing up on the site.
Invite your friends and earn dollars on your next purchase when they place their first order.

We're connected

Follow us on Twitter, Instagram, Facebook to get ahead of the upcoming, never to be repeated opportunities.
Our newsletters give the member full access to our 'behind the scenes' photo-shoots abroad along with an overview of upcoming designers that we'll be featuring.

Forgotten your login details?

No worries! Select "Forgot Password" link from our login page and follow the instructions. We'll soon have you shopping again!

How are products chosen?

We have a team of talented Paris based stylists/buyers that source from all over continental Europe.Through strategic partner relationships, we provide you with authentic products without question. Our guarantee is that every item sold on cosette.com.au is the designer it promises to be.

How often are new styles coming?

Cosette offers new styles everyday – including weekends! Email announcements are sent to keep members up-to-date on current and upcoming new products.

How long does products last on the site?

All merchandise is available on a limited quantities and last until it sells out. We do not refresh products nor change prices throughout the time being available.Items are sold on a first come, first serve basis- so be sure to log on early not to miss out!

How do I know if what I buy will fit me?

All our stock includes details that are as accurate as possible in an item's description.
We'll provide sizing charts that we design specifically for our members. When an item arrives, if your unhappy with the size or fit of the product, please refer to our "Return Policy".

Helpfull Hints For Navigating Our Site

Be early

New products get uploaded at 7am Sydney E.S.T and styles sell out quickly.
Shopping through cosette.com.au is time sensitive and all our merchandise is sold on a first come, first served basis.

Don't wait

60% of new stock is usually sold in the first 24 hours so getting in early is the key.
We can still ordered sold our products although are no longer reserved exclusively for you. Other customers might be waiting for your precious item!

Invite your friends to cosette.com.au

By inviting friends to cosette.com.au you receive dollars credit as soon as your friend places an order. There's no limit to the amount you can earn.

To offer your friends an invitation, please click here or on the "Invite Friends" tab on your screen. You can also send your friends your Personal Invitation Link.

Orders

How do I place an order?

Placing a Cosette order is easy!
Simply visit Cosette.com.au, select the product you would like to purchase and add it to your shopping cart.
Once you have added the item to your cart, you have a limited time to purchase before it is released from your cart and added back to the inventory of that sale, so be quick! Once the items you'd like to purchase are in your cart and you are ready to pay for them, use the checkout button in the top right hand corner to review your cart. Here you will need to enter your billing and shipping addresses, will have the option to use any Cosette credit or enter a promo code, and choose your method of payment.
Then it's simply a matter of confirming your payment details and you're done!

Has my order gone through?

Cosette.com.au orders that are successful will receive order confirmation via email.
You can also view your order and it's status via the 'My Account' .
If you are unsure as to the status of your order, please contact our friendly customer service team via the contact centre in your account or at info@cosette.com.au and they will assist you further.

How do I apply my account credits or promos?

Cosette.com.au credits are visible in the vouchers section of your Cosette account.
If you have credit vouchers available you can apply them to your order by adding them under the vouchers section at the checkout.
If the total amount of the purchase exceeds the amount of your cosette.com.au credit vouchers, you must pay the balance from your credit card.
If your purchase is less than your amount of cosette.com.au credits, any unspent credits will remain in your Cosette account.
Promo codes can simply be typed into the Promo section. They will automatically deduct before you proceed to payment.
Your Cosette.com.au credits can be used for purchase of merchandise online however are not valid for Netdeals or our live Pop-Up Sales.

All vouchers have a six month expiry date (from the time of issue) and cannot be re-issued once they have expired.

Can I cancel my order or an item from my order?

To cancel an order, simply contact our customer service team via the contact page on our website or at info@cosette.com.au
You are more than welcome to return all or part of your order as per our Terms and Conditions once you have received it.
Please contact our customer service team once you have received your order, and we will go through the returns process with you.

Can I add to my order once it has been placed?

Unfortunately we are unable to add to an order once it has been placed.

Payment

What payment options do I have?

We accept Mastercard, Visa and PayPal. Payment methods require an Australian, New Zealand or Singapore billing address.

Is it safe to use my credit card?

Cosette.com.au accepts payments for goods through WESTPAC EGATE offering a complete payment gateway service, honouring credit card processing via the secure online server.
All information including credit card details are encrypted through SSL 128 byte encryption technology.

Will I pay any customs fees or taxes?

All of our orders are sent to our valued customers directly from our Australian headquarters.
Cosette is not responsible for any customs fees or taxes applicable to orders delivered outside Australia.

Can I get a new invoice for tax or business purposes?

Of course! Your order invoices are available to view and print at any time in the 'Orders' section of your Cosette account.
If you need different information on your invoice for business purposes, please let our customer service team know and they will issue a new invoice for you.

Shipping

How long will it take to receive my order?

Delivery times should not exceed 3 business days. 3 Hour Sydney Metro Delivery only available with PayPal purchases.

Can my order be sent Express Post?

Yes we can express post your purchase by paying an extra fees at check out.

How do I know when my item has been shipped?

Once your order has been dispatched you will receive an automated email from our Australia Post system with your tracking ID. Once Australia Post receives your parcel, your tracking information may take up to 24hrs to update with the current location.
If after 24hrs your tracking info fails to update, please let us know so that we can look into it's whereabouts for you.

Is my order insured?

Yes. Orders in transit from Cosette.com.au to the delivery address are insured against accidental damage and theft at no cost to the member.

What are Cosette.com.au shipping rates?

We ship orders through Australia post.
The majority of our shipments have a fixed delivery rate starting from $19.90 for orders delivered in Australia and from $40 to countries available for International delivery.

Does Cosette ship internationally?

Apart from delivering Australia-wide, we also ship to the following International destinations: Brunei, Canada, China, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Singapore, U.S and United Arab Emi
rates.

Customer Care

I still need help, how do I get in touch?

Our talented customer service team is here to help! We're ready and waiting to answer your enquiries. Simply shoot us a quick message through the customer service centre in your Cosette account, OR email us directly at support@cosette.com.au

We are here Monday – Friday 9am – 5pm and answer all queries as quickly as possible during business hours.
Was this article helpful?
Cancel
Thank you!